1. How do the discounts work when licensing related families?
When licensing two or more families within one collection, there is a base discount of $50 for each family after the first, which is then multiplied based on the number of workstations the fonts are being licensed for. These discounts are only available when licensing families simultaneously.
2. If I license one style now, do I have to pay for it again if I decide to license the complete family later?
No. If you have one or more licenses for individual styles in a family, the price of this license or licenses will be subtracted if you upgrade to a license for the complete family at a later date. The same is true of collections: if you license individual styles or families within a collection, the price of these licenses will be subtracted from the collection price if you upgrade to the complete collection at a later date. Simply add the complete family or collection to your cart and enter the license number or numbers from your previous order or orders in the first step of the checkout process. In doing this, you are trading in your previous license, which will no longer be valid, in return for an instant rebate of the price of the previous license. Please keep your receipt, because you will need the license number on it for future license upgrades.
3. I’ve licensed a family for 1-3 workstations, and now I need to use the fonts on 19 workstations. Do I need to buy a license for 16 workstations?
Not exactly: if you have a license for a certain number of workstations, the price of this license will be subtracted if you upgrade to a license for a larger number of workstations at a later date. Simply add the license you need to your cart and enter the license number from your previous order in the first step of the checkout process. In doing this, you are trading in your previous license, which will no longer be valid, in return for an instant rebate of the price of the previous license. Please note that upgrades from individual styles to a complete family or collection and upgrades to a larger number of workstations may be taken simultaneously. Please keep your receipt, because you will need the license number on it for future license upgrades. On your receipt, you will also find a link to a page where you can view available upgrades related to your order
4. What is a collection, as opposed to a family?
A family is a set of related typefaces in multiple styles (often multiple weights), for example the nine weights of Guardian Sans Headline, with their matching italics. A collection is a set of related families: multiple widths of the same design, multiple optical sizes of the same design, a related serif and sans, or even all of the above.
5. Our company has 10 locations with 8 workstations in each. Do we need one license for 80 workstations, or 10 licenses for 8 workstations each?
If your company is a single corporate entity with multiple locations, you may share one license across all locations, provided that it covers the total number of workstations the fonts are used on. Please see our End User License Agreement for more details, including information about centralized font servers.
6. I’m a graphic designer working on a corporate identity. Does my client need to license the fonts too, or can we share one license?
No. Separate companies, or individuals not employed by a company for whom they are doing work, must each have an appropriate license for the fonts they are using. You may transfer your license to your client provided that you destroy all copies of the fonts in your possession, including backups, and provide a copy of our standard End User License Agreement along with the fonts.
7. I’m going to school for graphic design and would like to use one of your typefaces in a project. Do you offer student discounts?
We do not offer discounts for students. We have tried to be very fair with our family and collection discounts for all users, which means that we can’t discount our prices further for any individual users. However, we are able to offer discounts on large licenses for educational institutions. Please contact info[at]commercialtype.com for details.
8. Can I use this typeface on my website?
At this time, we are not licensing any fonts from our retail library for use with raw font embedding via @font-face, as this offers no protection whatsoever and downloads complete copies of the font to each user who visits a website, but our EULA would allow you to use one of our fonts with sIFR replacement or Cufón embedding at no extra charge. Neither of these solutions is perfect, but unfortunately they are the best we can offer at this time while better solutions are being developed and implemented. For users planning to design a site that will mainly be viewed in Firefox 3.6 and above, please enquire about licensing our fonts in WOFF format at licensing[at]commercialtype.com.
9. I bought a license for one of your fonts and it doesn’t work. What can I do?
Please contact us at info[at]stbridetype.com and send as much information as you can, including:
• Your order number
• Operating system and version
• The application(s) you’re having trouble with
The more details we have, the easier it will be to help.
10. What is your refund policy?
All sales are final, and no refunds will be given in cases other than insurmountable technical difficulties. If you have technical problems with the fonts that render them unusable, we will do everything within our power to rectify the situation and provide you with a usable copy. If after 5 business days the issue is still unresolved, we give the option of a full refund. In order to receive this refund, you must destroy all copies of the font or fonts from your order in your possession, including backups.
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